Factory Reset on Telev8 Remote:
1. To start, remove the battery cover from the back of the remote control.
2. Slowly press down on the + end of the right battery to partially remove it and rest its edge against the lip of the battery holder.
3. Press and hold down Mute and TV Power for 3 seconds before pushing the battery back fully into its holder
4. Continue to hold down Mute and TV Power until the red LED light at the top of the remote control flashes 2 times, pauses and then flashes 4 times.
5. Release Mute and TV Power.
6. Place the battery cover onto the back of the remote control and slide it back into place.
7. Pair the remote control, as prompted, and program the remote control to the TV, as
Remote is not controlling the Volume:
1. Enable Settings for the puck in the Telev8 portal.
2. Press the Settings/Cogwheel button on the Telev8 remote control.
3. Highlight “Remotes & accessories” and press OK.
4. Highlight the connected remote control and press OK.
5. Highlight “Change TV Setup” and press OK.
6. Wait for the puck to finish scanning for devices.
7. If the TV brand is detected:
● Test the volume and TV power button to ensure the TV is set up properly before proceeding.
● Highlight “Finish” and press OK.
● Press Home to return to using Telev8.
8. If the TV brand is NOT detected:
● From the “Set up TV with your remote?” screen, highlight “Next” and press OK. Highlight your TV brand from the available list and press OK.
● If your TV brand is not listed, highlight “Other” and press OK.
● Using the onscreen keyboard, search for your TV brand.
Note: Multiple options for the same brand name may be available and you may need to try more than one before finding success. (Example: Brand Name, Brand Name-Fire TV or Brand Name-Roku)
● Once a brand has been selected, highlight “Next” and press OK to test the remote.
● Press OK to test volume up.
○ If it worked, highlight “Yes” and press OK.
○ If it did not work, “Try Again” or “No” and press OK to start the testing process over.
○ Depending on the TV brand, prompts to test Mute and Info capabilities may appear after a successful volume test.
● Once your remote is successfully set up with the TV, highlight “Finish” and press OK.
● Press Home to return to using Telev8.
9. Please be sure to Disable Settings for the puck in the Telev8 portal when you are done.
Registration While Onsite:
1. Using your phone, tablet or laptop, scan the QR code on the TV that appears when the puck boots up.
2. The QR code will redirect you to the Assign page of the TMP. Enter the Property, Room Number, Location and Device Type (UEI MH700 Black) information.
3. Click Assign and wait for the “Success” confirmation.
4. Click on the “Device ID” once the search results load to proceed to the Apartment’s page.
5. Send the Full Set-up Config and other property specific device settings, as needed.
Registration While Remote
1. Collect the Device ID (SN) from the sticker located on the back of the puck.
2. In the TMP under the Assets menu, click the “Devices” drop-down and then “Assign.”
3. In the Assign page, enter the Device ID (SN), Property, Room Number, Location and Device Type (UEI MH700 Black) information.
4. Click “Assign” and wait for the “Success” confirmation.
5. Click on the Device ID once the search results load to proceed to the Apartment’s page.
6. Send the Full Set-up Config and other property specific device settings, as needed.
Deregistering a puck in the Telev8 Portal
1. To deregister a device that has been removed from an apartment and/or transferred to another, collect the Device ID (SN) from the sticker located on the back of the puck.
2. In the TMP under the Assets menu, click the “Devices” drop-down and then “Search.”
3. In the Search page, enter the Device ID (SN).
4. Click “Search” and wait for the page to load your results.
5. Click “Deregister” and then “Proceed.”
6. Wait for the “Success” confirmation.
7. Now that the puck is deregistered, it may now be assigned to another apartment.
8. Continue with the Assign/Register steps, as needed.
If the puck will be assigned to a new apartment for a new resident, please follow the steps below:
1. To ensure that the Telev8 account for the previous apartment has been completely removed, clearing the Telev8 app data from the puck is required.
2. On the Search page, click on the Device ID to access the apartment’s page.
3. Next, click the Config button for the puck, click “Clear data telev8 app” and then “Request.”
4. If you do not see the resident’s name in brackets and the UN/PW are missing from the apartment’s page, the resident may need to be moved into the apartment along with a TV account being created in the TMP.
5. From the apartment’s page, click the “Apartment” hyperlink at the top of the page to access the property’s apartments page.
6. Locate the apartment and click the “Move-in” button in the Actions column.
7. Select the resident from the Guest drop-down list and click “Confirm.”
8. If the TV Account column for the apartment is blank, click on the “Create >” button and then “Create” to proceed.
If the TV Account column for the apartment is blank, click on the green “Create >” button and then “Create” to proceed.
9. Provide the new Username and Password for Telev8 to the resident and confirm a successful sign in.
The screen is black and says “No network connection, trying to reconnect.”
1. Press the Home button on the remote control repeatedly to attempt to trigger the home screen to load.
2. If the home screen does not load, press the YouTube button on the remote control.
3. From the “Can’t connect right now” error screen in YouTube, highlight “OPEN NETWORK SETTINGS” and press OK.
4. In the Network & Internet settings menu, ensure that the Wi-Fi slider is enabled (blue and to the right).
5. If Wi-Fi is enabled, select the appropriate SSID from the list of networks under “Available networks” and enter the password, if prompted, using the onscreen keyboard. NOTE: Highlight “See all” and press OK to find the appropriate SSID if it is NOT listed with the initial three SSIDs under “Available networks.”
6. After a successful connection to the SSID is confirmed, press the Home button on the remote control to exit the settings menu.
7. Confirm that the Telev8 home screen loads successfully in addition to confirming if Live TV is functioning.
The screen is white and says “Webpage not available.”
1. Press the Home button on the remote control repeatedly to attempt to trigger the home screen to load.
2. If the home screen does not load, there may be an internet outage on the Wi-Fi network or with the Internet Service Provider (ISP).
3. Once the internet outage has been confirmed to be resolved, press the Home button on the remote control repeatedly to attempt to trigger the home screen to load.
4. Once the Telev8 home screen loads, confirm that Live TV is functioning.
Telev8 Live TV App Not Loading Properly
Note: All resolution options will disrupt the user experience
Resolution #1
1. Access the TMP:
● Go to the Device.
● Select Tools.
● Click “Restart Launcher App” or “Restart Home View.”
● Click “Request” and wait for a “Success” confirmation.
The user will be returned to the Telev8 home screen and their app permissions will be refreshed.
Resolution #2
● Access the TMP:
● Go to the Device.
● Select Config.
●Click “Full Set-up Config.”
● Click “Request” and wait for a “Success” confirmation.
The full configuration will be pushed to the puck and the user will be returned to the Telev8 home screen.
Resolution #3
● Access the TMP:
● Go to the Device.
● Select Tools.
● Click “Reboot.”
● Click “Request” and wait for a “Success” confirmation.
Please only use after the first 2 options. The puck will reset and be forced to obey any updates
Telev8 Audio Description Troubleshooting
Note: Currently Affects Select CBS and NBC Primetime Shows in Select Market
Audio Description is audio-narrated descriptions of a television program’s key visual elements. These descriptions are inserted into natural pauses in the program’s dialogue.
If a Telev8 user does not want the audio description, please follow these steps to change their audio options via the Telev8 app:
1. While watching the program, press OK on the Telev8 remote.
2. Highlight “Audio / Subtitles” and press OK.
3. In the Audio column, highlight “English (Stereo)” and press OK.
4. Press Back on the Telev8 remote until you have returned to normal viewing of the program.
5. The user can follow the same steps to change their audio back to “English (Dolby)” if