Program Remote Control to TV (Automatic Programming Failed)
- Enable Settings for the puck in the TotalVue Radix portal.
- Press the Settings/Cogwheel button on the TotalVue remote control.
- Highlight “Remotes & accessories” and press OK.
- Highlight the connected remote control and press OK.
- Highlight “Change TV Setup” and press OK.
- Wait for the puck to fi nish scanning for devices.
- If the TV brand is detected:
● Test the volume and TV power button to ensure the TV is set up properly before proceeding.
● Highlight “Finish” and press OK.
● Press Home to return to using TotalVue. - If the TV brand is NOT detected:
● From the “Set up TV with your remote?” screen, highlight “Next” and press OK.
● Highlight your TV brand from the available list and press OK.
● If your TV brand is not listed, highlight “Other” and press OK.
● Using the onscreen keyboard, search for your TV brand.
○ Note: Multiple options for the same brand name may be available and you may need to try more than one before fi nding success. (Example: Brand Name, Brand Name-Fire TV or Brand Name-Roku)
● Once a brand has been selected, highlight “Next” and press OK to test the remote.
● Press OK to test volume up.
○ If it worked, highlight “Yes” and press OK.
○ If it did not work, “Try Again” or “No” and press OK to start the testing process over.
○ Depending on the TV brand, prompts to test Mute and Info capabilities may appear after a successful volume test.
● Once your remote is successfully set up with the TV, highlight “Finish” and press OK.
● Press Home to return to using TotalVue. - Please be sure to Disable Settings for the puck in the TotalVue portal when you are done.
Pair Remote Control to Puck
- If the TotalVue remote control is not currently paired to the puck, the screen will prompt the user to program the remote control:
- Press and hold down Mute and Back or Home and Back (depending on the remote control
version) for 3 seconds to pair the remote control.
● Please note that you may need to attempt the pairing multiple times while pressing and holding Mute and Back for varying numbers of seconds (5 seconds, 7 seconds, etc.) before a successful pairing is achieved. - Once the remote control is successfully paired, the TotalVue home screen will be displayed.
- Program the remote control to the TV, as needed.
(NOTE: When pairing a replacement remote control to the puck, you may need to put the puck into pairing mode by pressing and holding down the button on the side of the puck for 3-5 seconds or until the pairing screen appears.)
Remote Control Factory Reset (Version 1/”Matterhorn” TotalVue Remote Control)
- In the event the remote control is not functioning properly, a factory reset may be required.
- To start, remove the battery cover from the back of the remote control.
- Slowly press down on the + end of the right battery to partially remove it and rest its edge
against the lip of the battery holder as displayed below:
- Press and hold down Mute and TV Power for 3 seconds before pushing the battery back fully
into its holder. - Continue to hold down Mute and TV Power until the red LED light at the top of the remote
control fl ashes 2 times, pauses and then fl ashes 4 times. - Release Mute and TV Power.
- Place the battery cover onto the back of the remote control and slide it back into place.
- Pair the remote control, as prompted, and program the remote control to the TV, as needed.
Remote Control Factory Reset (Version 2/”Tatlow” TotalVue Remote Control)
● NOTE: Applies to the remote control version pictured below.
- In the event the remote control is not functioning properly, a factory reset may be required.
- To start, press and hold the Guide and 0 buttons simultaneously for approximately 3 seconds
or until the red LED light at the top of the remote control fl ashes 2 times. - Press 9, 8, 1, to reset the remote control.
- The red LED light will fl ash 5 times to indicate that the remote control has been reset.
- Pair the remote control, as prompted, and program the remote control to the TV, as needed.
